30-minute Follow-Up

Cancellation Policy

Bookings, changes and cancellations All sessions are held online via Zoom. Your Zoom link is in your confirmation email. Changes and cancellations I’m a small business and I currently only work on Tuesdays, so I can’t fill a time that’s cancelled at short notice. Let’s work with each other: It would be really helpful if you could let me know about any change or cancellation by 5pm on the Friday before your Tuesday appointment. I’m not available on weekends, so Friday is the easiest time for me to manage the week. The final cut-off is 48 hours’ notice. Single sessions cancelled inside 48 hours, or missed, are charged in full. Package sessions changed or cancelled inside 48 hours, or missed, are forfeited. Bookings made inside 48 hours are final. If something major happens, please contact me as soon as you can at hello@carissacrosdale.com. I’ll consider genuine emergencies at my discretion. If you’re running late, please let me know as soon as possible. Payment for single sessions If you book online you will pay for your session in advance. If your session has been booked at your previous consultation, your session fee is billed on the Monday morning before your Tuesday appointment, and by booking you authorise this via your card securely kept online via the payment provider. If a payment can’t be processed, I’ll contact you, and your session may not go ahead until it’s resolved. Packages All your package appointments are scheduled at your first consultation. Your payment plan, if you choose one, is charged automatically as scheduled. If something unexpected affects your schedule, you can ask to extend your package. Please see the full terms for details. Refunds Packages are prepaid and tailored to you, and fees are non-refundable. Full terms By booking, you agree to the Terms & Conditions.

Contact Details

• Long Jetty NSW, Australia

  + 0404761968

  hello@carissacrosdale.com