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This website, www.carissacrosdale.com, is owned and operated by me, Carissa Crosdale, ABN: 27920117060

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If you have any questions or need further information, please feel free to contact me at: hello@carissacrosdale.com.

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Contact Information

Office Address: This is a private home address therefore not disclosed here.

Email: hello@carissacrosdale.com

Phone: 0404 761 968

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This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations because I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase anything from me.

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All products and services advertised on this website are offered in compliance with Australian Consumer Law.

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Disclaimer

On this website you may find blog posts, articles, guides or instructions, hints and tips, eBooks, courses and products. This information is provided solely for your education and general advice.

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My Rights & Responsibilities

I take a high degree of care to provide valuable information, however I cannot be responsible for the use that you make of that information. Please be aware that the generalised health information I provide is not a substitute for specialist advice tailored to your individual circumstances that you get when you book to work with me 1:1 or in a mentoring program that provides individualised support (please note, not all mentoring programs are created to provide individualised health support). There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

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Any testimonials and promised results I display on this website are based on my experience and that of my previous clients. They are not guarantees that anyone else will achieve the same results. I may modify this information provided on this website at any time, including altering or deleting it without notice.

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Visitor Responsibilities

Please be aware that any advice I have provided on this website, in blogs and downloadable resources is general advice only.

 

As a Naturopath I treat the individual, which means I will provide specific instructions for your individualised treatment plan after your initial consultation with me. I expect you to use common sense and take responsibility for your own health, safety and well-being.

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If you have a serious health condition or illness and are taking pharmaceutical medication you will need to make sure that any natural medicine in the form of dietary advice, liquid, tablets, capsules is safe for you to take before doing so. You must also ensure that you disclose what medications and other natural medicines you are taking during your consultation.

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Every single herb and nutrient has a therapeutic range and safe dosage, which may vary from person to person depending on their health complaint or condition. It is only during an initial consultation or subsequent follow-up appointment that I will be ensuring safety of natural medicine prescription for your individual case.

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If you are taking any natural medicine supplement for your health condition whether or not you are on medication, you are doing so at your own risk. Please seek advice from your primary health care practitioner if you have any concerns or queries.

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You should never commence a natural medicine supplement, liquid, tablet or capsule or dietary advice without consulting with a professional to ensure your own safety, well-being and significantly reduce any risk of negative interactions or side effects.

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Please contact me directly on 0404 741 968 or hello@carissacrosdale.com if you have any doubts or questions on the suitability of nutritional advice or lifestyle advice provided in this website.

 

Downloads

This site may offer paid and free downloads. By agreeing to download and receive any information through this website www.carissacrosdale.com you are doing so at your own risk. While every effort is made to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please take good care of yourself and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent (I can assure you that none will occur with my knowledge or consent!)

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External Links

From time to time I may provide links to third party sites. I am not responsible for any information provided on these sites, and the links are solely for your information or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless specifically stated beforehand.

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Intellectual Property

The content of this website has been written by me unless there is another source acknowledged (such as quotes). Everything is protected by copyright. I own the copyright, however I also appreciate that content and learning is there to be shared, so if I have written something that you would like to share, either on this website or a social media post (@carissacrosdale), please make sure you include a link back to my social media handle or my website and do not pass it off as your own work.

 

The information on this website is for personal and non-commercial use only. All content may not be sold or copied without written permission.

 

If you believe in any way that I have inadvertently infringed on your copyright or trademarks, registered or unregistered, please contact me to discuss the issue.

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Specific Disclaimer

This disclaimer relates to my Products and Services.

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My Responsibility

I will treat all clients and customers with courtesy and respect by providing safe and appropriate health care that incorporates the individual clients’ values and preferred treatment approach, as long as it is within my personal boundaries to do so. I will provide you with the education you need to support your nutrition and lifestyle changes, and I will clarify where required about recommended herbs, supplements, treatment plans and nutritional and lifestyle recommendations. I will abide by the code of conduct as set out by my association, ATMS.

 

Your Responsibility

My clients need to be aware and understand that I am not a medical practitioner and I cannot diagnose or cure any medical condition or illness. I do not claim to guarantee results even if I have had success with another client in a similar situation to theirs who’s symptoms or illness has improved. Just like any professional in an industry I do not know absolutely everything. There will be certain health conditions I have more knowledge and experience in than others. If I do not know an answer to a question I will not pretend to know, I will do my best to research and find the correct answer as soon as possible.

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During the consultation I need to know as much as possible about a symptom, illness, situation or response so I can make an accurate decision for advice and prescription to increase chances of improvements for you, therefore I need to know if you are allergic to any medication, food, drink, chemical, substance, herb, nutrient, supplement, material and/or animal/insect.

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I need to know if you are taking any drugs- pharmaceutical, legal or illegal and I need to be informed if your situation or health status changes during the course of treatment, especially if falling pregnant, developing an illness, a new symptom arises or anything about your health situation has changed from our last consultation.

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I also need to know if you have a filled prescription for a new medication or any change to a current medication occurs, or if you cease a pharmaceutical medication or supplement.

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Herbal Medicine and Nutritional Supplements

Please notify me immediately if you experience any current symptom getting worse or you experience any unpleasant or unwanted side effects or reactions after commencing each new or recurring herbal medicine liquid or supplement. These unpleasant or unwanted side effects may include digestive disturbance, nausea, vomiting, diarrhoea, constipation, pain (anywhere in the body), headache, fatigue, dizziness, lethargy, hives, breathlessness, swelling or tingling of the tongue or any other body part. Any allergic reaction may indicate a sensitivity or allergy to a herb so it is your responsibility to notify me immediately so we can rectify or cease that particular treatment.

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When providing information to me during your consultation or via other forms of communication (phone, email, text) I assume you are providing me true and accurate information. If for whatever reason you have not provided accurate information please contact me directly and notify me. Sometimes there is a lot to remember and share, or you may feel embarrassed or just simply forget so please notify me as soon as you recall that you have left anything out as it is essential for me to have all the accurate information on your health status and history.

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Payment Terms

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Forms of Payment

Payment for consultation services or products may be paid over the phone, online via Square, Stripe invoice, through Practice Better or direct bank deposit. If a direct bank deposit is requested in advance of a consultation or package purchase, the bank account details will be provided when an invoice is created after the service is completed or as the package or product is prescribed.

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Payment Plans

Payment plans are available for packages on request. Payment plans require one payment up front and the remaining payments either fortnightly or monthly as agreed. An invoice will be set-up with payment arrangement amount and dates clearly stated.

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Security Policy

I accept online payments via Stripe and Square. I accept direct bank deposits on request. You will receive an itemised receipt via email after payment has been received for your consultation and you will be able to submit that to your private health fund for your rebate.

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Shipping and Delivery

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Shipping

In the situation where you cannot physically collect your herbal tincture from my clinic,  I can ship via a courier or Australia Post at cost to you. The standard delivery fee is approximately $10.55 Australia wide and may take 2-5 business days to be delivered. If you require express post for next day delivery this can be arranged at cost to you. If you are ordering supplements that I do not hold in stock I will create a prescription for you on vital.ly (www.vital.ly) and you will pay postage as per their prices, which can range from $6.90 onwards to $12.50. Prices vary depending on courier option chosen, please refer to vital.ly delivery terms and prices directly on their site. If you have any questions regarding this please email hello@carissacrosdale.com.

 

Consultations

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Primary clinic location

Tumbi Umbi, NSW 2261 (this is a private residence; therefore, this address is not disclosed here)

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Consultations

All Initial Consultations (face-to-face, online or phone) will take approximately 60-minutes, any Follow-up Consultations will take approximately 45-minutes, unless this is an Express Call which is billed in 15-minute slots.

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During your Initial Consultation I will be asking a lot of questions to get an in-depth understanding of your current and historical health.

I will ask questions regarding your sleep, stress, digestive system; including reflux, bloating, bowel habits, reproductive system; including periods if female, libido, immune system, headaches, muscle and joint health, blood pressure, cholesterol, circulation, skin, hair and nails as well as your current lifestyle choices, such as exercise / movement, spiritual practice (if any), anxiety / depression, moods, stress and energy levels, work satisfaction and any other relevant areas that come up during the consultation.

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I will also be looking at physical signs, such as your iris with iridology, your tongue, nails and eyes, skin, movement and any other relevant areas that contribute to your full health picture.

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As a Naturopath I treat the individual and aim to treat the root cause of any symptom or illness so it’s important I gather as much information as I can so I can provide a safe and effective treatment plan, that means these questions may feel personal, however I will do my best to make you as comfortable as possible. It is also recommended that if this consultation is taking place over the phone or online that you do so in a private location where you are less likely to be disturbed (e.g. a busy cafe or work place where you may not want others to hear your answers may not be suitable).

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When you book a consultation your contact information (name, mobile number and email address) will be entered into my client management software, Practice Better. You will receive a confirmation email on booking and a confirmation text 24 hours before your consultation.

 

Cancellation Policy

I have a strict 24-hour cancellation policy. If you have to cancel your consultation for any reason, please give me as much notice as possible.

If your consultation is cancelled less than 24 hours, missed or cancelled last minute then 50% of the consult fee will be charged.

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Online consultations

Online consultations are conducted via Practice Better. This is a secure and encrypted online platform specifically for practitioners and customer relationship management. I use Zoom as the video platform which is embedded within Practice Better.

 

You will receive a log-in to your personal account which will be used for ongoing bookings, consultations, protocols, notes and messaging.

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Phone consultations

If you are unable to attend an online consultation we can agree to a phone consultation booking.

 

Phone bookings are the preferred method of contact for a 15-minute express call. Please ensure that you leave your phone number when booking.

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I will call you at the booked time.

 

Returns Policy

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Herbal Tinctures and Nutraceutical Supplements

If you order a new herbal prescription or need a new supplement and a particular herb or product is not in stock, I will place an order as soon as possible and aim to have your new herbal bottle or supplement ready for collection within 5-7 days.

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If I am unable to organise a courier on the day you place your order I will communicate that with you.

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I will try my best to communicate regularly with you either via text or email to let you know once your herbs or supplements are either ready for collection at my clinic location or will be collected by the courier for delivery.

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Change of Mind

I do not offer a refund for change of mind for any services, packages or products so I encourage you to choose carefully.

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I do not offer a refund for any herbal or nutritional liquids, products. I explain in detail the potential benefits and risks of taking any natural medicine.

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I also make a point to explain the unpleasant taste of the liquid tinctures so if you prefer to try a smaller bottle to see if you can tolerate the taste, please request this when we discuss treatment plan options during your consultation or during any communication discussing your next order.

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Consumer Guarantees

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Minor Problem

As you may receive products via postal delivery, if there is any damage to your products in transit you will need to notify me immediately and send photographic evidence of the damage. I will arrange a replacement to you as soon as possible either in person or in improved packaging at no extra cost to you.

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In the situation that I am unable to attend your scheduled consult for any reason I will do my best to give as much notice as possible and reschedule your appointment straight away to a mutually beneficial time. If the reason is due to myself falling ill and the illness continues for a considerable time I will place the consult on hold for the time being until I am fit to reschedule.

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During a zoom online consultation should it not work properly, I will call your phone and continue our consultation via phone call. Any time delay between contact will be added on to the total consult time so there is no loss of time.

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Major Problem

In the situation that a herbal medicine liquid, product or nutritional supplement is recalled and deemed unsafe you will have a new bottle issued to you as soon as possible. This situation is rare but can happen and I will contact you immediately to cease the consumption of the specific product. I will provide a 30-minute follow up consultation free of charge if there are any health concerns or questions as a result from this recall.

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As a consumer you are agreeing to take any herbal medicine in liquid or tablet form or nutritional supplement at your own risk. There may be a chance you do not see any benefit or actually see symptoms become worse.

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Specific Terms of Sale

Your herbal tinctures are made specifically for you; therefore, they are individual and tailor-made in accordance to your needs only. Each tincture is stored in amber glass bottles which are fragile and easily damaged. Should the situation arise where you damage your herbal bottle either by dropping or breaking it, you will be charged full price for a replacement bottle. When there is no consultation fee a $5 dispensing fee will be applied to your herbal tincture price.

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I do not offer refunds for services or products purchased. Please keep this in front of mind when you choose to enter into an agreement to purchase a set of services in a package or an eCourse, eBook, workshop / event or other product.

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Website Visitor Information 

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Respectful Communication

My website is a public place where interaction is encouraged. Acceptable and respectful behaviour is expected in the event of writing a comment or communicating when another person on inaturopathy.com.au. I will delete any rude, offensive or any other comments that I deem unacceptable.

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Third Party Content

I love to work with other health professionals, business owners and experts in the health and wellness industry. I will be collaborating from time to time with others for events, workshops and share content in the form of blogs. This means I may publish a blog written by a guest and share their business or health journey if it is relevant and aligns with my own business values. I will oversee any content that is written by them before publishing on my website.

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Jurisdiction & Dispute Resolution

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Jurisdiction

If you have a problem, contact me and we will discuss it. If we can’t reach an agreement, I may suggest bringing in a neutral third party (a mediator) to help us find a solution. If we still can’t work it out, any disputes or arguments arising under this agreement are to be dealt with under the law of New South Wales, Australia.

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Negotiation

If you have any issue or complaint arising out of your use of this website or these terms and conditions, Carissa Crosdale agrees to make a genuine effort to resolve the dispute through negotiation and discussion, as per the terms and conditions presented in this document.

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Further Questions or Concerns

If you have any other questions, issues or concerns about these Terms and Conditions that have not been dealt with in this document please call Carissa Crosdale or email:

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Email: hello@carissacrosdale.com

Phone: 0404 761 968

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